Help & FAQ
Answers to common questions about creating videos and images with Bibilabu — credits, generation, results, payments, and support.
How do I create a video or image?
Pick a template on the home page, describe the result you want (and add an image if the template asks for one), then start the generation. You can follow its progress in My Creations.
How long does a generation take?
Most generations finish in a couple of minutes. You don't need to keep the page open — when it's done you'll get a notification and it will appear in My Creations, ready to view and download.
Where do my finished creations appear?
Everything you generate is saved to My Creations. Completed videos and images can be played, downloaded, and shared from there.
What are credits and how are they used?
Credits are what you spend to generate. Each template shows its credit cost, which is deducted when you start a generation. You can check your balance and full history on the Credits & usage page.
What happens if a generation fails?
If a generation fails, any credits it spent are automatically refunded to your balance, and the failure shows up in My Creations so you can try again.
How do I get more credits or upgrade my plan?
Open the Pricing page to buy a credit pack or subscribe to a plan. New credits appear in your balance right after payment is confirmed.
How do I cancel my subscription?
Open Billing from your account and choose Manage subscription — that opens the secure Stripe billing portal, where you can cancel or change your payment method. Cancelling stops the next renewal; it isn't instant termination.
What happens after I cancel?
You keep full access until the end of the period you've already paid for — your Billing page shows the exact date as "Access ends on". After that date, membership benefits such as watermark-free exports stop, and monthly benefit credits are no longer issued. Credits you bought in a pack stay in your balance.
What happens if my subscription payment fails?
Your membership benefits pause until a payment goes through, and your Billing page shows what happened along with the date Stripe will retry. To fix it now, open Billing and choose Update payment method. Credits you bought in a pack aren't affected — they stay in your balance.
How do I ask for a refund?
Open Orders from your account, find the payment, and choose Request a refund. Pick a reason, add anything useful, and send — our team reviews each request and replies to your account email. Sending a request doesn't refund the payment by itself; once we process one, that order shows as Refunded on the same page.
Can I use what I create commercially?
Commercial use depends on your plan. Check the Pricing page for the details of each plan, and review the applicable terms before publishing.
I still need help — how do I reach you?
Use the feedback form to send us a question or suggestion. Include a contact email if you'd like a reply, and our team will review it.
Still need help?
Send us a question or a suggestion and our team will review it.